1. KiZiMOB: Troubleshooting Issues
- Issue 1: The app crashes on startup
- Solution: Make sure you have the latest version of KiZiMOB installed. If the issue persists, clear the app’s cache and restart your device.
- Issue 2: Push notifications aren’t being received
- Solution: Ensure that push notifications are enabled in both the app and your device settings. Check your internet connection and make sure the notifications are scheduled correctly.
- Issue 3: My app isn’t showing custom branding
- Solution: Double-check that you’ve uploaded the correct logo and set the appropriate color scheme in the app customization settings. If the issue persists, try re-uploading your images.
2. MartHive: Troubleshooting Issues
- Issue 1: My digital product isn’t downloading after purchase
- Solution: Check the customer’s payment status. If the payment was successful, resend the download link. If the issue persists, ensure your product file is correctly uploaded and accessible.
- Issue 2: My products aren’t appearing in search results
- Solution: Check your product listing to make sure it’s correctly categorized and tagged with relevant keywords. Review your product settings to ensure it’s live and not set to draft.
- Issue 3: Payment processing issues
- Solution: Verify that your payment gateway is correctly configured. If necessary, reach out to MartHive support for troubleshooting or explore alternative payment methods.
3. EduPort: Troubleshooting Issues
- Issue 1: Students can’t access their results
- Solution: Ensure that the result pins are correctly set up. If students are still unable to access their results, verify that their profiles have been linked to the correct exam data.
- Issue 2: The school portal is not loading
- Solution: Clear your browser cache and ensure your internet connection is stable. If the issue persists, check for any ongoing maintenance or updates on the EduPort platform.
- Issue 3: I can’t upload documents to the portal
- Solution: Ensure the file format and size are supported by the platform. If the issue persists, try uploading smaller files or contact support for assistance.
